Mitcham

578 Whitehorse Road Mitcham VIC 3132

Brings Novus® to your door

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Established in 1982 NOVUS® Mitcham has friendly experienced staff specialising in auto glass repairs

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Contact Us FAQs

How can I contact you for windscreen repairs or replacement?

Getting in touch is easy. You can call our friendly team during business hours, complete our online contact form or send us an email. Whether you need a windscreen repair, complete replacement or simply have a question about your vehicle’s glass, we’re happy to provide expert advice and help you arrange a convenient booking.

Appointments are recommended to ensure we can provide prompt service and have the correct replacement glass available for your vehicle. If you have an urgent repair or replacement, contact us as soon as possible and we’ll do our best to accommodate your preferred time.

We proudly service Mitcham and many surrounding eastern Melbourne suburbs, including Nunawading, Vermont, Blackburn, Forest Hill, Ringwood, Donvale, Box Hill, Burwood, Heathmont and nearby areas. If you’re unsure whether we travel to your location, simply contact our team and we’ll be happy to assist.

If your windscreen has been severely damaged and your vehicle is unsafe to drive, contact us as soon as possible. We’ll do everything we can to arrange a prompt repair or replacement and get you safely back on the road as quickly as possible, subject to technician and glass availability.

Absolutely. If you’re unsure whether your windscreen requires a repair or a complete replacement, simply contact us for advice. You can even send us photos of the damage, and our experienced technicians will provide guidance based on the size, location and severity of the chip or crack.

Our team is available during normal business hours to answer your questions, arrange bookings and provide free advice regarding windscreen repairs and replacements. If you contact us outside business hours using our online enquiry form, we’ll respond as soon as possible on the next business day.

If your windscreen is damaged while you’re driving, pull over safely if necessary and inspect the damage when it is safe to do so. If visibility is affected or the crack is significant, avoid continuing to drive until the damage has been professionally assessed. Contact our team and we’ll advise you on the safest next steps.

Small chips and cracks rarely improve on their own and often become worse over time. By contacting us early, we can assess the damage, recommend the most suitable solution and potentially save you the cost of a full windscreen replacement if the damage is still repairable. Prompt action also helps keep your vehicle safe and roadworthy.